1. Introduction
We value your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and share information about you when you visit our website, use our services, or otherwise interact with us.
2. Information We Collect
We collect information about you in various ways, including:
Information You Provide to Us: We collect information you provide directly to us when you use our website, sign up for our newsletter, or communicate with us. This may include your name, email address, phone number, and any other information you choose to provide.
Information We Collect Automatically: When you visit our website, we automatically collect certain information about your device and your use of our site, including:
Device and Browser Information: We collect information about the device and browser you use to access our website, such as your IP address, operating system, browser type, and device identifiers.
Usage Information: We collect information about your interactions with our website, including pages visited, links clicked, and other actions taken.
3. Use of Information
We use the information we collect to:
Provide, maintain, and improve our website and services
Understand and analyze how you use our website and services
Personalize your experience on our website
Communicate with you, including sending you updates, newsletters, and other information
Respond to your comments, questions, and requests
Monitor and analyze trends, usage, and activities
4. Use of Analytics and Tracking Tools
Our website uses Google Analytics, Google Tag Manager, and Hotjar to help us understand how visitors engage with our site. These tools collect various types of data, including:
Pages Visited and Time Spent: Information on which pages you visit and how much time you spend on each page.
Device and Browser Information: Details about your device and browser, such as your IP address (anonymized if applicable), operating system, and browser type.
Interaction Data: Information on how you interact with our site, such as clicks, scrolls, and mouse movements.
We use this information to improve our website, enhance user experience, and conduct site analytics. The data collected by these tools is shared with Google and Hotjar, who process it on our behalf. For more information on how these third parties handle your data, please review their privacy policies:
5. Use of Intercom for Support
We use Intercom to provide customer support and communicate with our users. Intercom collects data about your interactions with our support team, including:
Contact Information: Such as your name and email address
Support Conversations: Including chat transcripts, support tickets, and related interactions
Usage Data: Information about your use of our website and services, which helps us provide more effective support
For more information on how Intercom handles your data, please review the Intercom Privacy Policy.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect information about your interactions with our website. Cookies are small data files stored on your device that help us remember your preferences and improve your experience.
Managing Cookies: You can manage your cookie preferences through your browser settings. Most browsers provide options to block or delete cookies. For more information, consult the help section of your browser.
Opt-Out Options: You can opt out of data collection by using the following tools:
7. Data Sharing
We do not share your personal data with third parties except as described in this privacy policy. We may share information with:
Service Providers: We share information with third-party service providers who perform services on our behalf, such as data analysis, email delivery, hosting services, and customer support (e.g., Intercom).
Legal Requirements: We may disclose information if required by law or in response to legal process, such as a court order or subpoena.
8. Data Retention
We retain personal data for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.
9. Your Rights
You have the following rights regarding your personal data:
Access: You have the right to access the personal data we hold about you.
Correction: You have the right to request correction of inaccurate personal data.
Deletion: You have the right to request deletion of your personal data.
Objection: You have the right to object to the processing of your personal data.
Restriction: You have the right to request restriction of processing of your personal data.
To exercise any of these rights, please contact us using the contact information provided below.
10. Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new privacy policy on our website. Your continued use of our website following the posting of changes will constitute your acceptance of those changes.
11. Contact Us
If you have any questions or concerns about this privacy policy or our privacy practices, please contact us at:
SimpliPhi
2360 Notre-Dame St W #312, Montreal, Quebec H3J 1N4
514-800-6304